At Priya Fashion, your satisfaction is our top priority. We are committed to providing you with the highest quality Sambalpuri cloth items. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy below.

1. Eligibility for Returns

• Items must be returned within 15 days from the date of delivery.
• To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
• The item must also be in its original packaging with all tags and labels attached.
• Certain items, such as customized or made-to-order products, are not eligible for returns unless they arrive damaged or defective.

2. Non-Returnable Items

• Gift cards
• Final sale items
• Customized or personalized orders
• Any items marked as "Non-Returnable" on the product page

3. Return Process

• To initiate a return, please contact our customer service team at [email address] or [phone number] with your order number and reason for return.
• Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
• Please do not send your purchase back to the manufacturer.

4. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• Please note that original shipping costs are non-refundable, and you will be responsible for the return shipping charges unless the item is defective or incorrect.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email address] or [phone number].

6. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 48 hours of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

7. Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, first check your bank account or contact your credit card company.
• If you’ve done this and still have not received your refund, please contact us at [email address].

8. International Returns

• For international orders, customers are responsible for return shipping fees. Refunds for international returns will be processed in the original currency, and the refund amount may vary due to exchange rates.

9. Contact Information

• For any return-related inquiries, please contact us at:
  • Email: priyafahion513@gmail.com
  • Phone:  919938266782
  • Address: 

    Priya Fashion Sambalpuri Collection , Founder By Jogendra Meher

    1.Office-Sambalpur, Pin-768003 , 2.Offce-Bhalumunda, Balangir , Odisha - 767040

We appreciate your understanding and cooperation with our return policy. Thank you for shopping with Priya Fashion and supporting traditional Sambalpuri craftsmanship.